What Actually Changed
Previously, parcels valued under €150 arriving into the EU from outside the bloc were exempt from customs duty. That exemption is now gone. Every parcel entering the EU, regardless of value, is treated as a standard commercial import.
What You'll Be Charged
Two separate charges now apply to EU orders, collected by the courier at the point of delivery, not by us:
- A flat customs duty of around €3 (roughly £2.60) per parcel.
- Import VAT at your country's standard rate — for example 21% in Spain, 19% in Germany, 20% in France, 23% in Ireland and Portugal.
Together, this typically adds around 20–25% on top of the price you pay at checkout, depending on your country and order size.
Why the Recipient Pays
Under EU customs rules, the person receiving the parcel is treated as the importer of record. The courier calculates and collects the duty and VAT on the EU's behalf before releasing the parcel for delivery.
How to Avoid a Surprise on Delivery
The best thing you can do is expect it. Budget for an extra 20–25% on top of your order total if you're in the EU, and have that ready when the courier requests it. Declining to pay means the parcel gets returned, and unfortunately that duty is non-refundable even then.